ProductCart User Guide

• Welcome to ProductCart®
• How this User Guide is organized
• Skill Requirements: Using & Customizing Your Store
• System Requirements
• Technical Support and Updates Policy
• About Early Impact
• ProductCart Licensing
• Copyright Information
• Editing Rights
• Acknowledgments
• ProductCart End User License Agreement
• Identifying the version of ProductCart

• Installation: finding and uploading the ProductCart files
• Installation: choosing and setting up your database
• Installation: setting folder permissions
• Installation on a local PC
• Obtaining a License
• Activating your store: the Setup Wizard
• Accessing the Control Panel for the first time
• ProductCart's default Storefront
• Integrating ProductCart with your Web site
• Adding category, search, and other store-related elements to your store design
• Styling the storefront with Cascading Style Sheets
• Editing text string shown in your storefront
• Security recommendations
• Protection of sensitive information

• Store Settings
  • General Settings
  • Company Details
  • Order & Customer Related
  • Display
  • Miscellaneous
  • Checkout Options
  • Search Options
  • E-mail Settings
• Store Buttons
• Store Icons
• Manage Blackout Dates
• Manage Gift Wrapping
• Manage Gift Registries
• Manage Gift Certificates
• Manage the Help Desk
• Manage Content Pages
• Managing Countries and States
• Manage Taxes
• Generate Navigation
• Advanced Security Settings
• Manage Users: Adding New Control Panel Users
• Update Master User
• Update Encryption Key

• Getting Ready to Add Products and Categories
• Categories
  • Creating and Editing Categories
  • Importing Product Categories
  • Managing Existing Categories
  • Clone Existing Categories
• Products
  • Adding a New Product
  • Importing Products
  • Modifying an Existing Product
  • Duplicating an Existing Product
  • Locating and Editing Products
• Product Options
• Product Reviews
• Brands
• Suppliers
• Drop-Shippers
• Custom Product Fields
  • Custom Input Fields
  • Custom Search Fields
  • Drill-down Navigation Widget
  • Managing Custom Fields on Multiple Products
• Updating Multiple Products at Once
  • Global Changes
  • Updating Product Prices
  • Updating Inventory Levels
• Reviewing a Sample Product Details Page

• Content Pages Overview
• Managing Content Pages in v4
• Managing Content Pages in v3
• Creating Custom Pages integrated with ProductCart

• Sales Manager
• Special Storefront Pages
  • Manage Home Page
  • Manage Featured Products
  • Manage Best Sellers
  • Manage New Arrivals
  • Manage Recently Reviewed Products
  • Manage Specials
• Cross Selling
• Discounts by Code (Electronic Coupons)
• Quantity Discounts (Tiered Pricing)
• Promotions
• Reward Points
  • Overview
  • Configuring and Using Reward Points
  • General Settings
  • Assigning Points to Products
  • Viewing Points
  • Using Points
• Generate Links
• Generate Store Map
• Generate Sitemaps
• Generate E-Commerce Widget
• Generate Google Base file (Export Google Products Search)
• Generate Microsoft Live Search Cashback file
• Publish to eBay

• General Shipping Settings
• Adding Shipping Options
• Federal Express®
• UPS®
• United States Postal Service (USPS)
• Shipping Oversized Items with UPS, FedEx and USPS
• Canada Post
• Custom Shipping Options
• Ordering & Displaying Shipping Options
• Previewing Shipping Options
• No Shipping Rates Returned

• An Overview of Payment Processing Scenarios
• About Real-Time Credit Card Processing
• Adding a Payment Option
• Configuring a Real-Time Payment Option
• Supported Payment Gateways
• Configuring Offline Credit Card Processing
• Custom Cards: Debit Cards, Store Cards, etc.
• Other Non Real-Time Payment Options
• Modifying a Payment Option
• Ordering Payment Options
• Orders with a 0 Amount

• Overview
• Using a Tax Data File
• Manually Adding a Tax Rate
• Using the Value Added Tax (VAT)
• Displaying the VAT ID
• Setting a Product as Tax-Exempt

• Viewing Customer Information
• Retail vs. Wholesale Customers
• Guest vs. Registered Customers - v4 and above
• Adding a New Customer
• Manage Pricing Categories
• Special Customer Fields
• Customer Import Wizard
• Newsletter Wizard
• The Customer Account Area
• Using the Help Desk

• Overview
• Adding & Editing Affiliates
• Viewing Sales & Commissions

• Understanding the Order Status
• Understanding the Payment Status
• Viewing Recent Orders
• Locating an Order
• Processing an Order
• Batch Processing Orders
• Editing an Order
• Shipping and Drop-Shipping an Order
• One vs. Multiple Shipments
• Batch Shipping Orders
• Importing 'Order Shipped' Information
• Managing Returns
• Purging Credit Card Numbers

Reports

• Sales Reports
• Drop-off and Conversions
• Saved Shopping Carts
• Control Panel Activity Logs
• Other Reports

Export Features

• Exporting Order, Customer, Affiliate, and Product Data
• Exporting a file for re-import
• Exporting to other applications (e.g. QuickBooks)
• ProductCart XML Tools

• Search Engine Optimization on a ProductCart-powered store
  An entire section of the ProductCart Encyclopedia is dedicated to search engine optimization for your e-commerce storefront. You can find it here. Make sure to contribute your own tips and findings!