Manage Gift Wrapping

ProductCart allows you to offer your customers multiple gift wrapping options as they checkout. Customers will be able to select among the wrapping options available to them by viewing a graphical example of each wrapping option (if you provide one). They will also be able to add a note to go with the wrapped gift. In order to offer gift wrapping on your store, you will need to turn the feature on and configure a number of settings. By default, Gift Wrapping is off. From the Settings menu, select Manage Gift Wrapping to configure a series of store-wide settings that relate to gift wrapping,listed below.

Click Yes to turn on Gift Wrapping on your store.

Click Yes to briefly describe your Gift Wrapping options. Your message will be shown at the bottom of the shopping cart page (pc/viewCart.asp), as shown in the example shown on the next page. Enter your message in the corresponding text area. To enter an HTML description, select Use HTML Editor. You can then either paste your own HTML code or use the built-in HTML editor.

Use the middle section of the Gift Wrapping Settings page to add, edit or remove the gift wrapping options that you want to make available to your customers. For each gift wrapping option that you add to your store, you can specify a name, image (optional), and price (optional).

• If an image is specified, the image is shown to customers on the gift wrapping option selection page, which is described in the following section.
• If a price is specified, the price is added to the order total.

The Gift Wrapping options that are added to the store will be presented for any product that the customer wants gift-wrapped (and that does not belong to the product exclusion list). You cannot associate specific gift wrapping options with a certain set of products.

There may be products in your store catalog that cannot be gift wrapped, such as:

• downloadable products (software, music, electronic gift certificates)
• bulky items
• services

Use this feature to select all the items that cannot be gift wrapped. When a customer adds products to the shopping cart, and the store offers gift wrapping options, the customer is notified of whether or not a product can be gift wrapped, as shown in the example above.

The shopping cart page will only allow a customer to check a product for gift wrapping if the product is not listed in the product exclusion list defined on the Gift Wrapping Settings page. You can easily add or remove products from the list at any time.

In ProductCart version 3.5 and above you have two options with regard to how Gift Wrapping charges are calculated:

• One charge per product
• One charge per unit

The latter (each unit of a purchased product is charged a Gift Wrapping fee) was the only available calculation option before ProductCart v3.5.

This setting is rarely used and therefore is not yet available in the Control Panel (it might be moved to the Control Panel in the future). For now, it can easily be changed by editing the file pc/ggg_inc_calGW.asp. See the following, self-explanatory code at the top of the page.

'********************************************************************
'// Multiple Gift Wrapping charge times units of product purchased?
'// 1 = YES; 0 = NO
pcIntMultipleGiftWrap = 0
'********************************************************************

1. Download the file pc/ggg_inc_calGW.asp from your Web server using an FTP program
2. Make a back-up copy of the file so that you can quickly restore the original version, if needed
3. Open the file in Notepad or your favorite HTML editor
4. Edit as needed: change the variable pcIntMultipleGiftWrap to 1 to apply gift wrapping charges to each unit
5. Save the edited file and upload it back to the Web server via FTP

The gift wrapping options that you have configured in the Control Panel are shown to your customers at the beginning of the checkout process, before the customer creates a new account or logs into an existing account.

No gift wrapping options are shown to the customer if the feature is turned off, or if the customer does not check the Gift Wrap check box on the shopping cart page for any of the products that are eligible for gift wrapping.

If the customer is purchasing products for which gift wrapping is not available (the products were added to the Product Exclusion list, see examples above), then the Gift Wrap check box on the shopping cart page is replaced by N/A (as always, you can change this text string using the file includes/languages.asp).

If the customer has checked the Gift Wrap check box for one or more products, the following screen prompts him/her to select a gift wrapping option for each of the products for which gift wrapping was checked. The screen includes:

• Product Name
• A list of gift wrapping options available on your store. If an image is available, the image is shown next to the option name and price.
• A text area where the customer can enter a note to be added to the gift wrapped product.

The note is saved together with the rest of the order information so that the store administrator can copy and paste it on a gift card when packaging the product. Adding a gift note to the order is optional. The note can be up to 240 characters long: ProductCart will automatically indicate how many characters are left (new in ProductCart v3.11 and above).

The customer is prompted to select a gift wrapping option for each of the products for which gift wrapping was selected. The page is vertically divided into as many sections as the number of products for which gift wrapping was selected.

The customer is prompted to either select a gift wrapping option, or select “do not gift wrap” this item (i.e. the customer might have changed his/her mind about wanting to gift wrap a certain item).

Once a selection has been made for all the products listed on the page, the customer will continue to checkout by clicking on the Continue button.

The order verification page (pc/orderVerify.asp), appearing before the payment selection page, provides a summary of all order details, including the gift wrapping options selected by the customer. Customers can click on the Edit link to quickly edit their gift wrapping selections, without having to repeat any of the other checkout steps.

Once the order has been placed, gift wrapping details are shown on all order related pages, both in the storefront and in the Control Panel, and are also included in the order notification email sent to the store administrator.

In the Control Panel, if an order is pending, you can add/edit/remove gift wrapping options by using the Edit Order feature.