Reward Points

When the program is active, customers will accrue points as they purchase products on your store, and when referring customers that make a purchase, if your store is using this feature. Customers are notified of the number of points accrued with a purchase on the order verification page (before submitting payment information) and in the order confirmation e-mail (after an order is processed). They can also view the number of accrued points by logging into their account, and clicking on the View Your Reward Points link, where the words ‘Reward Points’ are replaced by the program definition entered on the General Settings page described above. When they do so, a page similar to the one displayed below is shown. The page lists the following information:

• Current points balance
• Monetary value (points balance * conversion rate)
• Total number of points accrued to date
• Total number of points used to date

The store administrator can view any customer's Reward Points balance by using the Customers section of the Control Panel. The customer details page allows the store administrator to view the current balance, and also edit it in case there is ever a need to do so.

Note the following regarding the accrual of Reward Points:

• Points are accrued when an order is processed. If an order is still pending, Reward Points are not assigned to the customer. Therefore, the customer will not see the points appear in his/her account until the order has been processed. If a payment method is setup to process the order at the time it is placed, then Reward Points are immediately accrued.
• Points are deducted when redeemed in an order. When a customer redeems points, no points are accrued on the same order.
• If an order is canceled, the Reward Points accrued with the purchase are automatically deducted from the customer.s account.
• If an order is returned, Reward Points are not automatically adjusted. This is because ProductCart allows for partial returns, and therefore the system leaves it up to the store administrator to decide how many Reward Points, if any, should be deducted from the customer’s account.

If for any reason points were not accrued correctly after an order was placed, or if points were not deducted correctly when used during a purchase, you can still change the number of points available in the customer's account by using the corresponding fields at the bottom of the customer details page in the Control Panel.