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Federal Express - FedEx API Integration (OLD)

*** Important! New FedEx Web Services Integration ***

The FedEx® API can no longer be used by ProductCart users, unless they are already using it. Please visit FedEx Web Services for the latest documentation.

  • Existing ProductCart users that are already using the FedEx API can continue doing so until May of 2012.
  • Existing ProductCart users that have not yet activated FedEx will only be able to do so using the new integration with the FedEx Web Services.
  • New ProductCart users (ProductCart v4.5 and above) will only be able to activate the FedEx Web Services integration within ProductCart

NOTE: at this time the FedEx Web Services integration does not support the ability to process a shipment and print shipping labels from within ProductCart. Please see the FedEx Web Services documentation for more information.

Integration with the FedEx® API

The integration with Federal Express® was completely rewritten in ProductCart v3. ProductCart is now fully integrated with the FedEx® API, which means that your customers will be able to obtain real-time shipping rates for their orders – if FedEx is active – and you will be able to fully process shipments right from within the ProductCart Control Panel, including the printing of shipping labels.

Feature limitations

:!: Feature Limitation: US-based 'Ship-From' Address :!:
At this time unfortunately the FedEx integration available in ProductCart can only be used by a store using a US-based ship-from address. This is NOT a limitation resulting from the way ProductCart was integrated with the FedEx API, but rather a limitation of the FedEx API itself. FedEx's decision to roll out any new services for International customers without backward compatibility is outside of our control. We always strive to synchronize our development efforts with our Partners, but in some cases it is not immediately possible.

:!: Feature Limitation: FedEx Freight :!:
Unfortunately, FedEx has a completely different API for the the integration with FedEx Freight. We do not currently have an integration with the Freight API. As with any feature, if there is sufficient demand this may change in the future.

:!: Feature Limitation: Thermal Printers :!:
There are some issues and limitations with regard to printing shipping labels on thermal printers.

Activating FedEx

To activate FedEx as one of the shipping providers used by your store, follow the steps outlined below.

Registration & Activation

  1. Registration. You must have a FedEx account number to use this feature. To create an account and/or retrieve your account number, please visit http://www.fedex.com.
  2. Activation. Log into your Control Panel. Select Shipping > Add or View Shipping Services and click Add next to FedEx. You are now one the Enable FedEx API screen. Fill in the following fields:
    1. FedEx Account Number: The subscriber account number that will be responsible for billing. The account number is up to 12 digits long and should not contain dashes or spaces.
    2. Contact Name: This is a required field. Max 35 characters.
    3. Company Name: This field is optional. Max 35 characters.
    4. Department: This field is optional. Max 35 characters.
    5. Phone Number: This is a required field.
    6. Pager Number: This field is optional.
    7. Fax Number: This field is optional.
    8. Email Address: This is a required field.
    9. Address: This is a required field. Max 35 characters.
    10. City: This is a required field. Max 35 characters.
    11. State Code: This is a required field. Select your state from the dropdown.
    12. Postal Code: This is a required field. Represents the postal code associated with your account number.
    13. Finish and click “Continue”.

If you have any problems with the registration process, please do not contact us, but rather contact FedEx® Technical Support directly at 1-800-810-9073 or via e-mail at websupport@fedex.com. For instance, the registration process might not be successful if your FedEx account is not active.

Service Selection

You can select from a variety of shipping services provided by FedEx, and for each of them, you can specify an order amount above which a service would be provided to your customers for free (e.g. Free FedEx Ground for all orders that exceed $100), and additional shipping and handling fees.

If you plan to use ground delivery options, make sure to select both FedEx Ground and FedEx Home Delivery. The former is used to deliver packagers to commercial addresses, the latter to residential addresses. If you only selected one of the two, and a customer on your store specified an address type that is not compatible with the service you selected, no rates would be returned. For example, if you only checked FedEx Ground, and a customer indicated that his/her shipping address is Residential, no ground rates would be returned.

Packaging Type

You have the ability to select the type of package that your orders are typically shipped in. If you are using your own packaging to ship products, specify a default package size using the appropriate input fields. This size should be the most common size for the majority of packages that you ship. Length is the longest side of the package.

ProductCart extends the Oversized feature to shipping charges calculation via FedEx. So when you add or modify a product, you can enable the Oversized option, which will have the following three consequences on shipping rates calculation:

  1. The product will be flagged as Oversized (this may trigger extra shipping charges).
  2. The product-specific package dimensions entered on the add/modify product page will replace the default package size mentioned above.
  3. The product will be regarded as a separate package (e.g. if a customer purchases 3 units of the product, ProductCart will calculate rates for 3 separate packages).

Packages are measured as package length plus girth:

(length + ((width x 2) + (height x 2)))

The following information about oversized packages is provided by FedEx:.

  • A package weighing less than 30 lbs. and measuring more than 84 inches and equal to or less than 108 inches in combined length and girth will be classified as an Oversize 1 (OS1) package. The transportation charges for an Oversize 1 (OS1) package will be the same as a 30-lb. package being transported under the same circumstances.
  • A package weighing less than 50 lbs. and measuring more than 108 inches in combined length and girth will be classified as an Oversize 2 (OS2) package. The transportation charges for an Oversize 2 (OS2) package will be the same as a 50-lb. package being transported under the same circumstances.

Default Drop-Off Type

You have the ability to select the default Drop-Off method. This setting will be pre-selected for you when you are shipping a package (i.e. finalizing a shipment in the ProductCart Control Panel by using the built-in FedEx Shipping Wizard). You are not required to use the default when shipping your package; this setting can be changed from inside the Shipping Center.

Default Rate Type

You have the ability to select the type of rates that will be displayed to your customers. List Rates are usually higher than Discount Rates. This feature only affects the prices displayed in the storefront.

Summary

The shipping option summary page will now display FedEx services as you have configured them. From here you can edit each service, remove services or add new ones. You can also change the default packaging type.

The FedEx® Shipping Center

New in ProductCart v3 and above is the Shipping Center, which allows FedEx API activated stores to ship and manage packages, manage return shipments, and print shipping labels. You can do all this and much more from the ProductCart Control Panel.

Shipping One or More Packages

To get started shipping items follow these steps.

  1. Locate a processed order via the Control Panel menu. You can only ship orders that have been processed. Pending orders cannot be shipped. Click on View & Process.
  2. Click on the Shipping Center tab, find the FedEx® Shipping Center heading and click on Start Shipping Wizard. Make sure you click the button directly below the FedEx® Shipping Center heading, and not the standard Shipping Center heading.
  3. The FedEx® Shipment Request screen will load. Select the items from the order to include with your first package by placing a “check” in the box next to each item. If an item is detected to be a drop-shipping item, the system will notify you. You can however override the notification and elect to ship a product even if labeled to be shipped drop-shipped by someone else. If that is the case, make sure to contact the drop-shipping company so that the product is not shipped twice.
  4. Click Start Shipment to add the package and its contents to a shipment.
  5. You may now enter the shipment details, or choose to add more packages to this shipment. To enter shipment details, skip to step 8. To add another package, proceed to step 7. Adding a package means that you are shipping some products in one box, and some in another. You can print out labels for the different packages (multiple boxes).
  6. Multiple Packages. You may add up to 4 packages to a single FedEx shipment. You should add all your packages before configuring your shipment details. If you try to enter your shipment details first, all the information will be cleared when you add another package. To avoid having to enter the shipment details more than once add all your packages to the shipment now. To add another package click the Add Another Package button and repeat steps 4 – 6.
  7. Shipment Details. Enter your shipment details making sure that you specify the settings for each package. There are several required fields to fill out before sending your shipment request to FedEx for processing. For a complete list and description of each setting view the Shipment Settings Overview section below.

    The most commonly required fields are indicated with a red star. The number of required fields varies depending on the type of packaging, destination, and a number of other factors. ProductCart will check your shipment request for errors before sending the information to FedEx. If you try to send your shipment without completely filling out the form, ProductCart will show a notice at the top of the page.

  8. Process Shipment. Once you have completed configuring your shipments settings click Process Shipment. At this point ProductCart will send all your shipment details to FedEx. ProductCart will then display a message indicating that either your shipment was successful, or that it failed. If your shipment failed ProductCart will display the error message from FedEx and allow you to make corrections before trying again. If the shipment is successful you can print labels, track packages, and utilize several additional management features.

Shipment Settings Overview

Configuring your first shipment for FedEx can be an intimidating task. You will be confronted with many settings in the FedEx® Shipment Request screen. Many of them may seem complicated. While the fact is that many settings are available, you’ll find that most of your orders will not require a lot of setup work for you to be able to successfully ship them with FedEx.

For this reason ProductCart attempts to fill in many of the basic, required settings for you (e.g. destination address, sender address, and shipment date). Additionally, the features that are less common (e.g. International Commodities) are hidden in expandable regions on the page.

If you don’t need these features, they will remain hidden in order not to distract you. If you need to configure those advanced settings, you can expand them at any time by checking the box next to the feature you need to use.

Below we will explain each setting found on the FedEx® Shipment Request screen.

Shipping Settings Tab

The ship settings tab contains all the FedEx service related settings and global shipment settings. It’s divided into five sections that can be expanded or contracted to keep the page display organized. Each section contains a group of related settings and is explained below in detail.

  1. Order Details
  2. Shipping Settings
  3. Additional Settings
  4. International Settings
  5. Ground Settings
Order Details

The order details section is contracted by default. To expand and review this region, check the box next to this feature. The following are descriptions of all the settings contained in this section.

  • Shipping Information
    • Total Shipping Weight: You will need to enter the weight of each package on the Package Information tab. The total shipping weight for this order is displayed here for your reference.
    • Number of Packages: You can add up to 4 packages per shipment. This is the number of packages recommended for this entire order, as calculated by ProductCart at the time of purchase.
    • Shipping Method: This is the shipping method the customer selected at the time of purchase. This information is displayed for your reference. You do not have to use the same shipping method the customer selected at the time of purchase.
    • Shipping Type: If the shipment is to a residential address you need to check the This is a Residential Delivery checkbox on the Recipient tab.
Ship Settings

The ship settings section is expanded by default. This section contains important settings that are required for FedEx to accept your shipment request. The following are descriptions of all the settings contained in this section.

  • Service Settings
    • Type of Service: Select “FedEx Express” or “FedEx Ground” from the drop-down. This is a required field.
    • Drop off Type: Select the Drop off Type from the drop down. ProductCart automatically selects the type you chose as your default on the Shipping Settings page. This is a required field.
    • Return Shipment Indicator: Select “Outgoing Shipment” or “Return Shipment” from the dropdown. If you select “Return Shipment” ProductCart will generate a “Return” shipping label. This is a required field.
  • Date/Time
    • Ship Date: By default ProductCart selects “Today”. However, you can select a date up to 10 days in the future. This is a required field.
    • Ship Time: This is the estimated shipping time. ProductCart uses the current time by default. When you update the time be sure to preserve the formatting of “hh:mm:ss”. FedEx will not accept your shipping request if the time is not in the specified format. This is a required field.
  • Shipment Billing
    • Payor: Select who is billed for this shipment from the dropdown menu. The “Sender” is selected as the default “Payor”. This is a required field.
    • Payor Account Number: 12 digit account number of the “Payor”. This is only required if the Payor is NOT “Sender”.
    • Payor Country Code: Country code where the payor resides. This must be a valid ISO country code of the Payor. An example ISO country code is “US” for United States or “CA” for Canada.
Additional Settings

The additional settings section is not shown by default. That’s because this section contains settings that are less common than the Ship Settings section. To expand and review this region, check the box next to this feature. The following are descriptions of all the settings contained in this section.

  • Labels
    • Type: The only type of label available in ProductCart at this time is the “Plain Paper” label for laser printers. This field is filled in as “2DCOMMON” by default and should not be changed. Additional “Thermal” printer options may be added in future versions of ProductCart.
    • Image Type: The only image type available with in ProductCart is the “PNG” image for laser printers. This dropdown is pre-selected as “PNG (Plain Paper)” by default and can not be changed. Additional “Thermal” printer options may be added in future versions of ProductCart.
  • Special Services
    • Saturday Service: “Saturday Delivery” or “Saturday Pickup” is an optional setting. Check each option that applies to your shipment. Saturday services add additional costs to your shipment.
    • Signature: Signature options add additional costs to your shipment. “No Signature Options” is selected by default. However, “No Signature Options” is not allowed if using “Hold at Location” or declared values over $500.00 US dollars.
    • Signature Release: Release Authorization Number. Required only if Signature Option is set to “Delivery Without Signature”.
  • Hold At Location
    • Check this box to hold at location: This box must be checked to enable the “Hold at Location” feature. Additionally, you must enter all of the following fields to “Hold” a shipment.
    • Phone: The phone number of the FedEx “Hold at Location” center.
    • Address: The address of the FedEx “Hold at Location” center.
    • City: The city of the FedEx “Hold at Location” center.
    • State or Province Code: The ISO State/ Province Code of the FedEx “Hold at Location” center. An example code is “PA” for “Pennsylvania”.
    • Postal Code: The postal (or zip) code of the FedEx “Hold at Location” center.
International Settings

The additional settings section is not shown by default. This section contains settings that are needed only when shipping outside of the U.S. To expand and review this region, check the box next to this feature. The following are descriptions of all the settings contained in this section.

  • International Settings
    • Terms of Sale: Select the appropriate code from the dropdown menu. Required for a dutiable international FedEx Express shipment. This element is not applicable to an international document FedEx Express shipment.
    • Total Customs Value: This value includes the total value of the shipment along with freight, insurance, and miscellaneous charges. Format: Two explicit decimal positions (e.g. 100.00).
    • Recipient TIN/EIN: U.S. federal Taxpayer Identification Number (ITN) of recipient. No special characters allowed.
    • Admissibility Package Type: Required for shipments inbound to Canada. Applicable for all origins to Canada (excluding Intra-Canada), CA to US, CA to PR, MX to US, and MX to PR. Valid values:
Admissibility Package Type Codes
BAG BBL BDL BOX BSK BXT
CAG CAS CHS CNT CRT CTN
CYL DRM ENV PAL PCL PCS
PKG PLT REL ROL SAK SHW
SKD TBE TBN TNK UNT



  • International Duties and Taxes
    • Duties Payor: Required for a dutiable international FedEx Express shipment. This element is not applicable to an international document FedEx Express shipment. Payment type for duties and taxes.
    • Duties Payor Account #: Required if Duties Pay Type is “Third Party”. FedEx account number billed for duties/taxes.
    • Duties Payor Country Code: Country code where the duty/tax payor resides. This must be a valid ISO country code of the Payor. An example ISO country code is “US” for United States or “CA” for Canada.
  • SED
    The following AES (Automated Export System) data elements are required to be submitted to FedEx by the exporter or the exporter’s authorized agent prior to departure of the merchandise from the U.S. if a Shipper’s Export Declaration (SED) is required. Applicable To U.S. Export Shipments Only. Precedence for government issued licenses or exemptions for SED: Export License, International Traffic in Arms Regulations (ITAR), License Exception Symbol, Foreign Trade Statistics Regulations (FTSR), Custom Value
    • Sender TIN or DUNS: Required for U.S. Export shipments. Either the federal (United States) TIN (taxpayer identification number) or the Dun and Bradstreet (D-U-N-S) Number of Sender.
    • Sender TIN or DUNS Type: Required for any international shipments. Valid values:
      • SSN
      • EIN
      • DUNS
    • AES or FTSR Exemption #: FedEx Express: Required for non-document U.S. Export Shipments. FedEx Ground: Required. The full AES SED exemption legend is entered in this element. Also, when all commodities in the shipment fall under an FTSR exemption, the full FTSR exemption legend is entered in this element.
  • Commodity
    The following settings are required for International Shipments.
    • Number of Pieces: This is a required field.
    • Description: Complete and accurate description of this commodity. When International/Documents is applicable, only items from the following list may be used:
      • Correspondence/No Commercial Value
      • Accounting Documents
      • Analysis Reports
      • Applications (Completed)
      • Bank Statements
      • Bid Quotations
      • Birth Certificates
      • Bills of Sale
      • Bonds
      • Business
      • Correspondence
      • Checks (Completed)
      • Claim Files
      • Closing Statements
      • Conference Reports
      • Contracts
      • Cost Estimates
      • Court Transcripts
      • Credit Applications
      • Data Sheets
      • Deeds
      • Employment Papers
      • Escrow
      • Instructions
      • Export Papers
      • Financial Statements
      • Immigration Papers
      • Income Statements
      • Insurance Documents
      • Interoffice Memos
      • Inventory
      • Reports
      • Invoices (Completed)
      • Leases
      • Legal Documents
      • Letters and Cards
      • Letter of Credit Packets
  • Loan Documents
  • Marriage Certificates
  • Medical Records
  • Office Records
  • Operating Agreements
  • Patent
  • Applications
  • Permits
  • Photocopies
  • Proposals
  • Prospectuses
  • Purchase
  • Orders
  • Quotations
  • Reservation Confirmation
  • Resumes
  • Sales
  • Agreements
  • Sales Reports
  • Shipping Documents
  • Statements/Reports
  • Statistical Data
  • Stock Information
  • Tax Papers
  • Trade Confirmations
  • Transcripts
  • Warranty Deeds.
  • Country Code of Manufacture: Country code where commodity contents were produced or manufactured in their final form.
  • Harmonized Code: Customs Value is greater than $2500 or if a valid U.S. Export license is required. Unique alpha/numeric representing commodity item. Currently 10 digits, no decimals.
  • Weight: Required for International Shipments. Format: One explicit decimal position (e.g. 5.0).
  • Quantity: Optional for an international PIB (document) FedEx Express shipment. Number of units of a commodity in total number of pieces for this line item. Required for international dutiable shipments.
  • Quantity Units: Optional for an international PIB (document) FedEx Express shipment. At least one occurrence is required for international dutiable shipments.
  • Unit Price: Value of each ‘unit’ in Quantity. At least one occurrence is required for international dutiable shipments. Format: Six explicit decimal positions (e.g. 900.000000).
  • Total Commodity Value: Required for international dutiable shipments. It should equal the commodity unit quantity times commodity unit value.
  • Export License: Required if commodity is shipped on commerce export license; Customs Value is greater than $2500; and ITAR, License Exception Symbol, and FTSR are not supplied. License number (A999999). Applicable to U.S. Export shipping only.
  • License Expiration Date: Required only if commodity is shipped on commerce export license, and Export License Number is supplied. Date of expiration. Must be at least 1 day into future. The date that the Commerce Export License expires. Export License commodities may not be exported from the U.S. on an expired license. Applicable to U.S. Export shipping only.
  • CI Marks and Numbers: Optional. An identifying mark or number used on the packaging of a shipment to help customers identify a particular shipment. Only used for the FedEx CI. Applicable only if the Commercial Invoice element is present.
Ground Settings

The ground settings section is not shown by default. This section contains settings that apply only to Ground Home Delivery Shipping. To expand and review this region, check the box next to this feature.

The following are descriptions of all the settings contained in this section.

  • Home Delivery Options
    • Delivery Type: Required for Ground Home Delivery shipments only. Valid Selections Include:
      • Date Certain
      • Evening
      • Appointment
    • Delivery Date: Required for home delivery shipments if delivery type is set to “Date Certain”.
    • Delivery Phone: Required if home delivery type is set to “Date Certain” or “Appointment”. The maximum length is 10 for U.S. and CA, 16 for all other countries. Do not include embedded special characters.
    • Delivery Instructions: Optional. Applicable only to FedEx Home Delivery shipments.

Shipping From Tab

This tab contains the contact information and address of the shipper. The following are descriptions of all the elements contained in this section. Most of these setting are filled in for you by default. You can modify these defaults from the Shipping > Settings link on the main menu.

  • Contact Details
    • Contact Name: This is a required field. Max of 35 characters.
    • Company Name: This field is optional. Max of 35 characters
    • Department: This field is optional. Max of 35 characters.
    • Phone Number: This is a required field.
    • Pager Number: This field is optional.
    • Fax Number: This field is optional.
    • Email Address: This is a required field.
  • Location Details
    • Country: This is a required field. Select a country from the dropdown menu.
    • Address Line 1: This is a required field. Max of 35 characters.
    • Address Line 2: This field is optional. Max of 35 characters.
    • City: This is a required field. Max of 35 characters.
    • State: This is a required field. Select an option from the dropdown menu, or type your ISO code into the space provided.
    • Postal Code: This is a required field. Represents the postal code of the sender.

Recipient Tab

This tab contains the contact information and address of the customer. (recipient) The following are descriptions of all the elements contained in this section. Most of these settings are filled in for you by default. ProductCart takes these settings from the information the customer submitted at the time of purchase.

  • Contact Details
    • Contact Name: This is a required field. Max of 35 characters.
    • Company Name: This field is optional. Max of 35 characters
    • Department: This field is optional. Max of 35 characters.
    • Phone Number: This is a required field.
    • Pager Number: This field is optional.
    • Fax Number: This field is optional.
    • Email Address: This is a required field.
  • Location Details
    • Country: This is a required field. Select a country from the dropdown menu.
    • Address Line 1: This is a required field. Max of 35 characters.
    • Address Line 2: This field is optional. Max of 35 characters.
    • City: This is a required field. Max of 35 characters.
    • State: This is a required field. Select an option from the dropdown menu, or type your ISO code into the space provided.
    • Postal Code: This is a required field. Represents the postal code of the sender.
    • Customer Reference: ProductCart fills this field in with Customer’s ID number. This number shows on most FedEx labels.
    • Customer PO Number: This field is left blank by default. This number shows on most FedEx labels.
    • Customer Invoice Number: ProductCart fills this field with Order ID number. This number shows on most FedEx labels.
    • This is a Residential Delivery: Recipient Address is in a rural area, additional charge will be applied.
    • Inside Delivery: The shipment is traveling to an inside delivery area. Applicable to freight shipping only.

Ship Notification Tab

This tab contains optional parameters that control notifications, or alerts, sent by FedEx to one or more recipients during the shipment processes. The following are descriptions of all the settings contained in this section. Notifications are all optional settings.

  • Select Notifications
    • Shipper Notification (Drop Down): Select Email or Fax notifications. If “Fax”, FedEx will use the Shipper’s fax number entered on the “Ship From” tab. If “Email”, FedEx will use the Shipper’s email entered on the “Ship From” tab.
    • Shipment Notification: Automatically send an email message or fax indicating the shipment is on the way.
    • Recipient Notification: Receive a delivery notification for an express package.
    • Exception Notification: Automatically send an email message or fax indicating an exception.
    • Other Notify by Email Address: Add a 3rd Party Email Contact if you need to contact someone other than the Shipper or Recipient.

Package Information Tab(s)

This tab contains the package specific settings. Several settings on this tab are requirements of FedEx. The following are descriptions of all the settings contained in this section.

  • Package Contents
    • Check the box entitled “Click Here to view Package Contents” to view each item you have added to this package. This information is available for your reference and is not sent to FedEx as part of the Ship Request.
  • Settings
    • Service Type: Select a service from the dropdown menu. This is a required setting. If you select a service that is not available for the packaging, weight, or shipment date you will receive an alert when you process the shipment.
    • Package Type: Select the packaging for this package from the dropdown. You can use different packaging on each package in the shipment. Your default packaging is selected automatically.
  • Dimensions and Weight
    • Units: Required with “Customer Package” only.
    • Length: Required with “Customer Package” only.
    • Width: Required with “Customer Package” only.
    • Height: Required with “Customer Package” only.
    • Weight Units: This is a required setting.
    • Weight: This is a required setting. Specify the weight of this package only. If you are shipping multiple packages ProductCart will calculate the total shipment weight for you.
  • Package Value
    • Declared Value: Enter the value of your package. This is a required field. Note: ProductCart displays rates to the customers based off a default $100.00 US “Declared Value”.
  • Freight Settings
    • Booking Confirmation Number: Required for international freight shipping.

Printing FedEx Labels

Plain Paper

PNG (Plain Paper) Labels are available for any package that is shipped via the Shipping Center for FedEx.

To view or print a label, complete the following steps:

  1. From your Shipping Manager, locate the package whose label you want to view.
  2. Click the “View/ Print Label” link.
  3. The label will open in a new window and is already sized and optimized for printing on a laser printer on 8×11 paper. You can just insert the printed label in a “FedEx domestic airbill pouch” and attach it to your package. These are resealable side-loading pouches designed to hold and protect documentation for domestic FedEx Express shipments (inside dimensions: Height 7”, Width 12”).

To order FedEx shipping supplies online, go to https://www.fedex.com/us/customer/supplies/?link=4

Thermal Printer

Signature POD

The Signature Proof of Delivery (SPOD) offers you the ability to request proof of shipment delivery and the signature of the party which accepted the package in the form of a Letter or Fax Letter. To request a “SPOD” complete the follow steps:

  1. From your Shipping Manager, locate the package that requires the SPOD.
  2. Click the “Signature POD” link under the options heading.
  3. The “Signature Proof of Delivery Request” screen will load.
  4. Fill out the following form fields.
    1. Ground Consignee Person Name: Name to be placed as recipient in the SPOD letter.
    2. Ground Consignee Company Name: Company to be placed as recipient in the SPOD letter.
    3. Line 1: Address of the recipient. Max 35 characters.
    4. Line 2: Address of the recipient. Max 35 characters.
    5. City: Recipient’s city.
    6. State or Province Code: The ISO State/ Province Code of the Recipient. An example code is “PA” for “Pennsylvania”.
    7. Postal Code: Must be numeric for U.S. Valid characters: A-Z; 0-9; a-z
    8. Country Code: The ISO Country Code of the Recipient. An example code is “US” for “United States”.
    9. More Information: Type your comments and/or notes.
    10. I would like a SPOD Fax Letter sent to the following Recipient: This box must be checked to send a Fax Letter. When you check this box it opens the Fax section with additional required fields. Please fill in each addition field described below. If you use the “Click Here to fill the required fields” link ProductCart will use stored information to fill out this section for you.
  5. Click the “Request Signature Proof of Delivery” button to complete this task.

Tracking FedEx Packages

Tracking information is available for any package that is shipped via the Shipping Center for FedEx. FedEx re-uses tracking numbers, so final tracking information regarding a specific package will not be available until the package is scanned by FedEx. Before the package is physically scanned by FedEx, the tracking number you receive in your ProductCart Shipping Manager might be incorrect (it may display information from older shipments).

To view tracking information for a single package:

  1. From your Shipping Manager, locate the package you want to track.
  2. Click the “Tracking Number” located next to the date the package shipped.
  3. The tracking number is a link and will open a popup window displaying your tracking information.

To view tracking information for multiple packages:

  1. From your Shipping Manager, locate the packages you want to track.
  2. Check the box located on the right side of the screen next to each package you want to track.
  3. Click the “Track All Selected Packages” button at the bottom of the screen.
  4. A popup window will open displaying your tracking information for all the selected packages.

Cancelling a FedEx Shipment

When you cancel a shipment, the shipment is completely deleted from FedEx and ProductCart. It will be as if the shipment never existed. For this reason, it is important that you take extra caution when canceling shipments.

To request a “Delete Shipment” complete the follow steps:

  1. From your Shipping Manager, locate the package you want to cancel.
  2. Click the “Cancel Shipment” link under the options heading.
  3. The “Cancel and Delete Shipment” screen will load.
  4. Confirm the deletion by clicking the “Request Delete Shipment” button.

When shipping with FedEx Ground, you cannot delete a shipment once a Close operation has been performed. When shipping with FedEx Express, you must delete a shipment prior to the end of the business day.

Email Return Labels

A FedEx Email/Online Label is sent directly to the return shipper without exposing the FedEx customers account information. Returns shippers print labels from their own printer using an application on fedex.com, place the label on the package, and drop-off or request pickup.

To “Email Return Label” complete the follow steps:

  1. From your Shipping Manager, locate the package to email a return label.
  2. Click the “Email Return Label” link under the options heading.
  3. The “FedEx® Email Return Label Request” screen will load.
  4. Fill out the following form fields.
    1. Carrier: The “Carrier” must match the carrier you selected when you created the shipment. ProductCart automatically selects the carrier for you.
    2. Drop off Type: The “Drop off Type” must match the type you selected when you created the shipment. ProductCart automatically make this selection for you.
    3. Service Type: The “Service Type” must match the type you selected when you created the shipment. ProductCart automatically make this selection for you.
    4. Package Type: The “Package Type” must match the type you selected when you created the shipment. ProductCart automatically make this selection for you.
    5. URL Notification Email Address: The e-mail address of the person initiating the shipment.
    6. Item Description: This is a brief description of the shipment.
    7. Residential Pickup: Required if pickup location is residential.
    8. Residential Delivery: Required if destination is residential.
    9. Payor: Select who is billed for this shipment from the dropdown menu. The “Sender” is selected as the default “Payor”. This is a required field.
    10. Payor Account Number: 12 digit account number of the “Payor”. This is only required if the Payor is NOT “Sender”.
    11. Payor Country Code: Country code where the payor resides. This must be a valid ISO country code of the Payor. An example ISO country code is “US” for United States or “CA” for Canada.
  5. Click the “Request Email Return Label” button to complete this task.
  6. A link to view the Return Labels will display on the screen. Be sure to copy this link for your records.

Ground Manifests

This service allows a customer to close out all shipments made for the day. Closing is a function to be used only for FedEx Ground shipments. Customers cannot cancel any shipments once they are closed out. However, shipments can be added to a day's shipment after a Close has been performed and multiple Closes can be performed in a day.

To “Closeout & Print Manifest” complete the follow steps:

  1. From your Shipping Manager, click the “Closeout & Print Manifest” button.
  2. The “FedEx® End of Day Closeout & Print Manifest” screen will load.
  3. Fill out the following form fields.
    1. Report Only: Select this option if you have already “Closed” your shipments and just need to print another report.
    2. Report Type: “Ground Manifest Report” is currently the only available report in ProductCart. Select “NONE” if you want to “Closeout” our Ground Shipments, but don’t need to view a report.
  4. Click the “Close Ground Shipments” button to view and print your Manifest.

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